Terms of Service

These Terms of Service ("Terms") govern your access to and use of games, applications, websites, features, and related services provided or published by COCONUTEK PTE. LTD. (collectively, the "Service").

1. Eligibility and Acceptance

You may use the Service only if you are legally permitted to do so under the laws applicable to you.

If you are under the age of legal majority in your country or region, you should use the Service only with the permission and supervision of a parent or legal guardian where required by applicable law.

2. Accounts and Access

Certain features of the Service may require an account, platform identifier, guest account, device-based identifier, or third-party login method.

You are responsible for maintaining the security of your account and for activities that occur through your account or device, except where otherwise required by law.

You must not:

• Access another user's account without authorization.
• Share, sell, transfer, or commercially exploit an account where prohibited.
• Misrepresent your identity or account ownership.
• Use automated means to create or operate accounts in violation of these Terms.

3. License to Use the Service

Subject to your compliance with these Terms, COCONUTEK PTE. LTD. grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your personal, non-commercial entertainment use.

No ownership rights in the Service or its content are transferred to you.

4. Prohibited Conduct

You agree not to:

• Use cheats, bots, scripts, automation tools, hacks, exploits, or unauthorized software.
• Modify, reverse engineer, decompile, disassemble, or attempt to extract source code except where permitted by law.
• Exploit bugs, vulnerabilities, unintended mechanics, or errors for unfair advantage.
• Interfere with servers, networks, security systems, or technical operations of the Service.
• Attempt to bypass access controls, purchase systems, anti-fraud controls, or platform restrictions.
• Use the Service for unlawful, fraudulent, abusive, harmful, or deceptive purposes.
• Infringe intellectual property, privacy, publicity, or other rights of any person or entity.
• Sell, trade, exchange, or transfer virtual items or accounts for real-world value unless expressly authorized by us.

5. Virtual Items and In-Game Content

The Service may provide access to virtual currency, virtual items, characters, upgrades, weapons, bundles, boosts, rewards, subscriptions, or other digital content ("Virtual Items").

• Virtual Items are licensed, not sold, unless applicable law requires otherwise.
• Virtual Items have no guaranteed real-world monetary value.
• Virtual Items cannot be redeemed for cash unless required by law or supported by the applicable platform.
• Virtual Items may be changed, rebalanced, limited, discontinued, or removed as permitted by law and these Terms.
• Virtual Items may be linked to a specific account, platform, game, or region and may not be transferable.

6. In-App Purchases and Payments

The Service may offer optional in-app purchases for Virtual Items, in-game currency, bundles, upgrades, features, ad-free functionality, premium content, subscriptions, or other digital products.

Payments may be processed by third-party platforms such as Google Play, Apple App Store, TikTok, or another authorized distribution or payment provider.

When a purchase is processed by a third-party platform, the transaction is also subject to that platform's applicable payment terms, policies, refund rules, and account requirements.

A) App Store Purchases

Purchases made through Google Play, Apple App Store, or another app store are processed through the applicable platform. We do not directly receive or store your complete payment card or bank account credentials for those transactions.

B) Platform-Based Virtual Currency and Mini Game Purchases

Where a Service is made available through a platform that uses platform-specific virtual credits, coins, beans, or similar payment mechanisms, eligible purchases may be processed through that platform's payment system.

Such virtual credits and related payment functionality are subject to the applicable platform's own terms, pricing rules, account requirements, and payment policies.

7. Purchase Verification and Delivery

We may verify transaction and entitlement information before delivering purchased Virtual Items or other digital content.

Purchase delivery may depend on successful confirmation from the applicable payment platform. A payment screen, pending order, or attempted transaction does not necessarily mean that a purchase has been successfully completed.

We may delay or withhold fulfillment where reasonably necessary to investigate suspected fraud, payment errors, duplicate transactions, chargebacks, or unauthorized activity.

8. Refunds

Refund eligibility and refund processing are generally governed by the policies of the platform through which the purchase was made, together with applicable consumer law.

You may contact us at support@coconutek.com for assistance with an in-game purchase. Where the payment provider controls the refund process, we may direct you to that provider.

9. Subscriptions

If the Service offers a subscription, the price, billing period, renewal terms, and other material conditions will be presented before purchase.

Where subscriptions are processed through a third-party platform, subscription billing, renewal, cancellation, and payment management may be controlled by that platform.

10. Advertising

The Service may contain advertising, including rewarded advertisements, interstitial advertisements, or other advertising formats.

Some advertisements may be provided by third-party advertising or mediation partners. Your interaction with third-party advertisements or services may also be subject to the terms and privacy policies of those third parties.

11. Updates and Changes to the Service

We may update, modify, rebalance, improve, suspend, discontinue, or replace features, game content, events, Virtual Items, gameplay systems, or other elements of the Service from time to time.

12. Intellectual Property

The Service and all related content, including software, code, gameplay systems, graphics, artwork, characters, designs, user interfaces, text, audio, logos, trademarks, and other materials, are owned by or licensed to COCONUTEK PTE. LTD. and are protected by applicable intellectual property laws.

13. Third-Party Platforms and Services

The Service may be distributed through or integrated with third-party platforms, including app stores, social platforms, advertising providers, analytics services, attribution services, payment processors, and other providers.

Those third parties may have separate terms, privacy policies, and service rules. We are not responsible for third-party services except to the extent required by applicable law.

14. Privacy and Personal Data

Our collection, use, sharing, retention, and protection of personal information is described in our Privacy Policy:

https://privacy.coconutek.com/privacy-policy

15. Account and Data Deletion

Users may request deletion of an eligible game account and associated personal data by following the instructions available at:

https://privacy.coconutek.com/account-deletion

Certain transaction, tax, accounting, fraud-prevention, security, dispute, or compliance records may be retained where required or permitted by applicable law.

16. Suspension and Termination

We may suspend, restrict, or terminate access to the Service where reasonably necessary, including where:

• You materially violate these Terms.
• Fraudulent, abusive, cheating, or unauthorized activity is detected.
• Required by law, regulation, court order, or a platform provider.
• Necessary to protect users, our systems, our rights, or the integrity of the Service.
• The Service or relevant functionality is discontinued.

17. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

We do not guarantee that the Service will always be uninterrupted, error-free, secure, or available in every country, region, device, platform, or network environment.

18. Limitation of Liability

To the maximum extent permitted by applicable law, COCONUTEK PTE. LTD. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Service.

Nothing in these Terms limits liability where such limitation is prohibited by law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or liabilities arising from your unlawful use of the Service or material violation of these Terms.

20. Governing Law

These Terms are governed by the laws of Singapore, without prejudice to any mandatory consumer protection rights or laws that apply to you based on your place of residence.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, payment features, platform requirements, legal requirements, security practices, or our business operations.

If changes are material, we will provide notice where required by applicable law. The Effective Date at the top of this page indicates when these Terms were last updated.

22. Contact Us