Privacy Policy

This Privacy Policy explains how COCONUTEK PTE. LTD. collects, uses, shares, stores, and protects information in connection with the games, applications, websites, features, and related services that we provide or publish (collectively, the "Service").

1. Scope of This Policy

This Policy applies to information processed by us in connection with the Service. The platform through which you access the Service, such as Google Play, Apple App Store, TikTok, or another distribution platform, may also process your data under its own privacy policy, terms, and payment rules.

Not every product or service uses every feature, data category, SDK, advertising technology, payment method, or account system described in this Policy. The sections below describe the categories of information and processing activities that may apply depending on the specific product, platform, region, and features you use.

2. Information We Collect

A) Account and Platform Information

• User ID, player ID, account ID, or platform identifier.
• Login method, such as guest login, Google login, Apple login, Facebook login, or another supported login method.
• Region, country, language, and platform settings made available to us.

B) Device and Technical Information

• Device model, operating system version, device language, and time zone.
• IP address, network status, app version, crash logs, diagnostics, and performance information.
• Device identifiers and advertising identifiers where permitted by applicable law and platform settings.

C) Gameplay and Usage Information

• Session length, level progress, gameplay events, feature usage, in-game actions, and game preferences.
• Virtual items, rewards, achievements, and other game progress information.

D) Advertising and Attribution Data

Because the Service may be supported by advertising, we and our advertising, mediation, analytics, and attribution partners may collect information such as advertising ID, IP address, device information, ad impressions, clicks, installs, attribution events, and advertising interaction signals.

E) Purchase and Transaction Information

• The Service may offer optional in-app purchases, including virtual items, in-game currency, bundles, features, ad-free functionality, or other digital content.
• Payments made through Google Play, Apple App Store, TikTok, or another app distribution platform are processed by the applicable platform or payment provider.
• We may receive or process limited purchase-related information, including product identifiers, transaction or order identifiers, purchase status, purchase date and time, price, currency, entitlement status, verification data, refund status, cancellation status, revocation status, or chargeback information.
• We do not directly receive or store your complete credit card number, debit card number, bank account details, or other full payment credentials processed by the applicable app store or payment provider.

F) Subscription Information

If the Service offers subscription products, we may receive information necessary to determine subscription and entitlement status. Subscription billing and payment credentials are handled by the applicable platform.

G) Customer Support Information

If you contact us, we may collect information you provide, such as email address, issue description, screenshots, user ID, device information, purchase information, and correspondence history.

3. How We Use Information

• Provide, operate, maintain, and improve the Service.
• Save game or account progress where applicable and deliver features, rewards, events, updates, and related functionality.
• Monitor performance, fix bugs, troubleshoot issues, and improve stability.
• Provide customer support and respond to user requests.
• Provide, personalize where permitted, measure, and optimize advertising and monetization.
• Measure installs, campaigns, attribution, and user engagement.
• Verify in-app purchases and deliver purchased content or entitlements.
• Restore eligible purchases where supported.
• Process or assist with refunds, cancellations, revocations, chargebacks, and payment disputes.
• Prevent fraudulent purchases, payment abuse, cheating, unauthorized access, and security incidents.
• Maintain legal, accounting, tax, compliance, and dispute-resolution records.

4. How We Share Information

We may share information with service providers; advertising, mediation, analytics and attribution partners; app stores and payment platforms; legal or regulatory authorities where required; and parties involved in a business transfer.

5. In-App Purchases, Payments, Refunds and Subscriptions

Some of our games or services may offer optional digital products through in-app purchases. Payments made through Google Play, Apple App Store, TikTok, or another app distribution platform are processed by that platform or its payment providers.

Refund eligibility and refund processing are generally governed by the policies and consumer protection rules of the platform through which the purchase was made.

6. Third-Party SDKs and Services

The Service may integrate third-party SDKs or services for advertising, analytics, crash reporting, attribution, anti-fraud, platform login, payment verification, or other operational functions.

7. Legal Bases for Processing

• Contract necessity: to provide and operate the Service and deliver purchased content.
• Legitimate interests: to improve the Service, prevent fraud, maintain security, verify transactions, and analyze usage.
• Consent: where required for personalized advertising, SDKs, or similar technologies.
• Legal obligations: where processing is necessary to comply with applicable laws.

8. Advertising Choices and Opt-Out

Depending on your device, platform, and jurisdiction, you may be able to control advertising and tracking preferences through device, account, or in-app privacy settings.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, withdraw consent, request portability, or opt out of certain sharing or targeted advertising.

10. Account and Data Deletion

Where an account or profile is available, you may request deletion at https://privacy.coconutek.com/account-deletion. Certain transaction, refund, tax, accounting, security, fraud-prevention, or compliance records may be retained where required or permitted by law.

11. Children’s Privacy

Unless a specific product expressly states otherwise, the Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

12. International Data Transfers

We may process and store information in countries or regions other than where you live. Where required, we use appropriate safeguards for international transfers.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

14. Security

We use reasonable technical and organizational measures designed to protect information, but no method of transmission or storage is completely secure.

15. Links to Third-Party Services

The Service may contain links to third-party websites, services, advertisements, app stores, payment providers, or other content. We are not responsible for the privacy practices of third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date above indicates when it was last updated.

17. Contact Us