Privacy Policy

This Privacy Policy explains how COCONUTEK PTE. LTD. collects, uses, shares, stores, and protects information in connection with our mobile game Last City Stand.

1. Scope of This Policy

This Policy applies to information processed by us in connection with the Service. The platform through which you access the Service, such as Google Play, Apple App Store, or other distribution platforms, may also process your data under their own privacy policies.

2. Information We Collect

Depending on how you use the Service, we may collect or receive the following categories of information:

A) Account and Platform Information

• User ID, player ID, account ID, or platform identifier.
• Login method, such as guest login, Google login, Apple login, or other supported login methods.
• Region, country, language, and platform settings made available to us.

B) Device and Technical Information

• Device model, operating system version, device language, and time zone.
• IP address, network status, app version, crash logs, diagnostics, and performance data.
• Device identifiers and advertising identifiers where permitted by law and platform settings.

C) Gameplay and Usage Information

• Session length, level progress, gameplay events, feature usage, in-game actions, and game preferences.
• Virtual items, rewards, achievements, and other game progress data.

D) Advertising and Attribution Data

• Because the Service may be supported by advertising, we and our advertising, mediation, analytics, and attribution partners may collect data such as advertising ID, IP address, device information, ad impressions, clicks, installs, attribution events, and ad interaction signals.

E) Purchase and Transaction Information

• If in-app purchases are available, payment transactions are processed by the applicable app store or payment provider. We may receive limited transaction-related information, such as product ID, purchase status, order reference, purchase time, and fraud-prevention signals. We do not collect full payment card details.

F) Customer Support Information

• If you contact us, we may collect the information you provide, such as email address, issue description, screenshots, user ID, device information, and correspondence history.

3. How We Use Information

We use information for the following purposes:

• To provide, operate, maintain, and improve the Service.
• To save game progress, deliver game features, rewards, events, and updates.
• To monitor performance, fix bugs, troubleshoot issues, and improve stability.
• To provide customer support and respond to user requests.
• To provide, personalize where permitted, measure, and optimize advertising and monetization.
• To measure installs, campaigns, attribution, and user engagement.
• To prevent fraud, cheating, abuse, unauthorized access, and security incidents.
• To comply with legal obligations and enforce our terms, policies, and rights.

4. How We Share Information

We may share information with the following categories of recipients:

A) Service Providers

• Vendors that help us operate the Service, including hosting providers, analytics providers, crash reporting providers, customer support tools, cloud storage providers, and security vendors.

B) Advertising, Mediation, Analytics, and Attribution Partners

• Ad networks, mediation platforms, analytics providers, and measurement partners may process device identifiers, advertising identifiers, IP address, ad interaction data, install data, and gameplay or usage events to deliver ads, measure performance, prevent fraud, and support monetization.

C) App Stores and Platform Providers

• We may share or receive information from platforms such as Google Play or Apple App Store for account, distribution, purchase, security, compliance, and operational purposes.

D) Legal, Compliance, and Safety Purposes

• We may disclose information if required by law, regulation, legal process, court order, government request, or where necessary to protect rights, safety, security, users, or the Service.

E) Business Transfers

• If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of business, information may be transferred as part of that transaction.

5. Third-Party SDKs and Services

The Service may integrate third-party SDKs or services for advertising, analytics, crash reporting, attribution, anti-fraud, platform login, or other operational functions. These third parties may process information according to their own privacy policies.

6. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region requiring a legal basis for processing, we rely on one or more of the following legal bases:

• Contract necessity: to provide and operate the Service.
• Legitimate interests: to improve the Service, prevent fraud, maintain security, and analyze usage.
• Consent: where required for personalized advertising, cookies, SDKs, or similar technologies.
• Legal obligations: where processing is necessary to comply with applicable laws.

7. Advertising Choices and Opt-Out

• Resetting or limiting your advertising identifier in your device settings.
• Disabling ad personalization in your Google or device settings where available.
• Using in-app consent management options where provided.
• Adjusting platform privacy settings, such as Android privacy and ads settings.

8. Your Privacy Rights

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and associated personal data.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy or portability of certain data where applicable.
• Opt out of certain data sharing or targeted advertising where applicable by law.

To exercise your privacy rights, please contact us at support@coconutek.com.

9. Account and Data Deletion

You may request deletion of your game account and associated personal data by visiting:

https://privacy.coconutek.com/account-deletion

10. Children’s Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. International Data Transfers

We may process and store information in countries or regions other than where you live.

12. Data Retention

We retain information only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

13. Security

We use reasonable technical and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure.

14. Links to Third-Party Services

The Service may contain links to third-party websites, services, advertisements, or content. We are not responsible for the privacy practices of third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this Privacy Policy was last updated.

16. Contact Us