Privacy Policy

This Privacy Policy explains how COCONUTEK PTE. LTD. collects, uses, shares, stores, and protects information in connection with our mobile game Last City Stand.

1. Scope of This Policy

This Policy applies to information processed by us in connection with the Service. The platform through which you access the Service, such as Google Play, Apple App Store, or another distribution platform, may also process your data under its own privacy policy, terms, and payment rules.

2. Information We Collect

Depending on how you use the Service, we may collect or receive the following categories of information:

A) Account and Platform Information

• User ID, player ID, account ID, or platform identifier.
• Login method, such as guest login, Google login, Apple login, Facebook login, or another supported login method.
• Region, country, language, and platform settings made available to us.

B) Device and Technical Information

• Device model, operating system version, device language, and time zone.
• IP address, network status, app version, crash logs, diagnostics, and performance information.
• Device identifiers and advertising identifiers where permitted by applicable law and platform settings.

C) Gameplay and Usage Information

• Session length, level progress, gameplay events, feature usage, in-game actions, and game preferences.
• Virtual items, rewards, achievements, and other game progress information.

D) Advertising and Attribution Data

• Because the Service may be supported by advertising, we and our advertising, mediation, analytics, and attribution partners may collect information such as advertising ID, IP address, device information, ad impressions, clicks, installs, attribution events, and advertising interaction signals.

E) Purchase and Transaction Information

• The Service may offer optional in-app purchases, including virtual items, in-game currency, bundles, features, ad-free functionality, or other digital content.
• Payments made through Google Play, Apple App Store, or another app distribution platform are processed by the applicable platform or payment provider.
• We may receive or process limited purchase-related information, including product identifiers, transaction or order identifiers, purchase status, purchase date and time, price, currency, entitlement status, verification data, refund status, cancellation status, revocation status, or chargeback information.
• We do not directly receive or store your complete credit card number, debit card number, bank account details, or other full payment credentials processed by the applicable app store or payment provider.

F) Subscription Information

• If the Service offers subscription products, we may receive information necessary to determine the status of your subscription, such as the subscription product, transaction identifier, activation date, renewal status, expiration date, cancellation status, and entitlement status.
• Subscription billing and payment credentials are handled by the applicable app store or payment provider.

G) Customer Support Information

• If you contact us, we may collect the information you provide, such as your email address, issue description, screenshots, user ID, device information, purchase information, and correspondence history.

3. How We Use Information

We use information for purposes including:

• Providing, operating, maintaining, and improving the Service.
• Saving game progress and delivering game features, rewards, events, and updates.
• Monitoring performance, fixing bugs, troubleshooting issues, and improving stability.
• Providing customer support and responding to user requests.
• Providing, personalizing where permitted, measuring, and optimizing advertising and monetization.
• Measuring installs, campaigns, attribution, and user engagement.
• Verifying in-app purchases and confirming that purchased digital content or entitlements should be delivered.
• Delivering purchased virtual items, in-game currency, features, ad-free functionality, subscriptions, or other digital content.
• Restoring eligible purchases or entitlements where supported.
• Processing or assisting with purchase-related support, refunds, cancellations, revocations, chargebacks, and payment disputes.
• Preventing fraudulent purchases, payment abuse, cheating, unauthorized access, and other security incidents.
• Maintaining records required for legal, accounting, tax, compliance, and dispute-resolution purposes.
• Complying with legal obligations and enforcing our terms, policies, and rights.

4. How We Share Information

We may share information with the following categories of recipients:

A) Service Providers

• Vendors that help us operate the Service, including hosting providers, analytics providers, crash-reporting providers, customer-support tools, cloud-storage providers, and security vendors.

B) Advertising, Mediation, Analytics, and Attribution Partners

• Advertising networks, mediation platforms, analytics providers, and measurement partners may process device identifiers, advertising identifiers, IP addresses, ad-interaction information, install information, and gameplay or usage events to deliver ads, measure performance, prevent fraud, and support monetization.

C) App Stores and Payment Platforms

• We may exchange limited transaction, entitlement, purchase-verification, refund, subscription, fraud-prevention, or operational information with platforms such as Google Play, Apple App Store, or other applicable distribution and payment providers.
• These platforms process payment credentials and payment transactions according to their own privacy policies, terms, and payment rules.

D) Legal, Compliance, and Safety Purposes

• We may disclose information if required by law, regulation, legal process, court order, government request, or where necessary to protect rights, safety, security, users, or the Service.

E) Business Transfers

• If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of business, information may be transferred as part of that transaction.

5. In-App Purchases, Payments, Refunds and Subscriptions

A) In-App Purchases

The Service may offer optional digital products through in-app purchases. Examples may include virtual currency, virtual items, bundles, upgrades, ad-free functionality, additional features, or other digital content.

When you complete an in-app purchase, we may use transaction-related information received from the applicable platform to verify your purchase and provide the corresponding digital content or entitlement.

B) Payment Processing

Payments made through Google Play, Apple App Store, or another app distribution platform are processed by that platform or its payment providers.

COCONUTEK PTE. LTD. does not directly process your complete payment card credentials for transactions completed through those platforms.

C) Refunds

Refund eligibility and refund processing for purchases made through an app store are generally governed by the refund policies, consumer protection rules, and procedures of the applicable platform.

For purchases made through Google Play, users should use the refund or purchase support mechanisms provided by Google Play where applicable.

For purchases made through Apple App Store, users should use the refund or purchase support mechanisms provided by Apple where applicable.

You may also contact us at support@coconutek.com if you require assistance relating to an in-game purchase. Where the applicable app store or payment provider controls the refund process, we may direct you to that platform.

D) Subscriptions

If the Service offers an automatically renewing subscription, the subscription will be billed, renewed, managed, and cancelled through the applicable app store account used to make the purchase.

The applicable subscription price, billing period, renewal terms, and other material subscription information will be presented to you before purchase.

Users are responsible for managing or cancelling subscriptions through the applicable platform before renewal where required.

Deleting the game or deleting a game account may not automatically cancel an active subscription managed by an app store. Where applicable, users should separately manage or cancel the subscription through the relevant platform.

E) Purchase Restoration

Where supported by the relevant platform and product type, we may use verified transaction or entitlement information to restore eligible purchases.

6. Third-Party SDKs and Services

The Service may integrate third-party SDKs or services for advertising, analytics, crash reporting, attribution, anti-fraud, platform login, payment verification, or other operational functions.

These third parties may process information in accordance with their own privacy policies and applicable legal obligations.

7. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region requiring a legal basis for processing, we rely on one or more of the following legal bases:

• Contract necessity: to provide and operate the Service and deliver purchased content.
• Legitimate interests: to improve the Service, prevent fraud, maintain security, verify transactions, analyze usage, and protect our users and business.
• Consent: where required for personalized advertising, cookies, SDKs, or similar technologies.
• Legal obligations: where processing is necessary to comply with applicable laws, accounting requirements, tax requirements, or other legal duties.

8. Advertising Choices and Opt-Out

• Resetting or limiting your advertising identifier in your device settings.
• Disabling ad personalization in your Google or device settings where available.
• Using in-app consent management options where provided.
• Adjusting platform privacy settings, such as Android privacy and ads settings.

9. Your Privacy Rights

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and associated personal data.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy or portability of certain data where applicable.
• Opt out of certain data sharing or targeted advertising where applicable by law.

To exercise your privacy rights, please contact us at support@coconutek.com.

10. Account and Data Deletion

You may request deletion of your game account and associated personal data by visiting:

https://privacy.coconutek.com/account-deletion

Deleting your game account does not necessarily result in immediate deletion of every transaction-related record.

We may retain limited purchase, transaction, refund, chargeback, subscription, security, fraud-prevention, accounting, tax, or compliance records where retention is required or permitted by applicable law or reasonably necessary for legitimate business purposes.

Where a subscription is managed by an app store, deleting your game account does not automatically cancel the subscription. You may need to separately cancel the subscription through the applicable app store.

11. Children’s Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

12. International Data Transfers

We may process and store information in countries or regions other than where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Account and gameplay information may generally be retained while your account remains active.

Transaction records, purchase verification information, refund records, subscription records, customer-support records, security logs, fraud-prevention information, accounting records, tax records, and compliance records may be retained for longer where reasonably necessary or legally required.

Where possible and appropriate, retained information may be deleted, anonymized, or otherwise limited when it is no longer required.

14. Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Links to Third-Party Services

The Service may contain links to third-party websites, services, advertisements, app stores, payment providers, or other content.

We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies and terms of the applicable third-party service.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our data practices, legal requirements, platform requirements, advertising practices, or payment functionality.

If changes are material, we will provide notice where required by applicable law. The Effective Date at the top of this page indicates when this Privacy Policy was last updated.

17. Contact Us

If you have questions, requests, complaints, purchase-related inquiries, or privacy concerns, please contact us: