Account & Data Deletion Request

This page explains how users can request deletion of their game account and associated personal data for games published by COCONUTEK PTE. LTD..

1. How to Request Account Deletion

Please send your deletion request to:

Email: support@coconutek.com

Please include the following information:

• Game Name
• User ID / Account ID / Player ID
• Registered Email Address (if applicable)
• Login Method (Guest, Google, Apple, Facebook, etc.)
• Server ID or Character ID (if applicable)
• Country / Region
• A clear statement requesting deletion of your account and associated personal data

2. Identity Verification

To protect users from unauthorized deletion requests, we may request additional information to verify ownership of the account before processing your request.

Depending on the circumstances, verification information may include your User ID, login method, purchase reference, transaction information, device information, or other account-related details.

3. Processing Time

Once your identity has been verified, we will generally process your deletion request within 30 days, unless a longer period is required or permitted by applicable law.

4. Data That Will Be Deleted or Anonymized

After a verified deletion request is processed, we will delete or anonymize personal data associated with the relevant game account where applicable, including:

• Game account information
• User profile information
• User ID / Player ID and account identifiers controlled by us
• Game progress and saved game data
• In-game settings and preferences
• Virtual items, rewards, achievements, and certain account entitlements
• Customer support information associated with the account, where deletion is appropriate
• Other personal information linked to the game account and controlled by us

5. Purchase, Transaction, Refund and Subscription Records

If you have made in-app purchases or used paid features, some purchase-related information may be associated with your account.

After account deletion, certain transaction-related information may still need to be retained for legal, accounting, tax, security, fraud-prevention, refund, chargeback, or dispute-resolution purposes.

Such information may include:

• Transaction or order identifiers
• Purchased product identifiers
• Purchase status and verification records
• Purchase date and time
• Price and currency information
• Refund, cancellation, revocation, or chargeback status
• Subscription or entitlement status where applicable

We do not directly receive or store your complete credit card, debit card, or bank account details for purchases processed through Google Play, Apple App Store, or another applicable payment platform.

6. Important Information About Subscriptions

If you have an active subscription purchased through Google Play, Apple App Store, or another app distribution platform, you may need to cancel the subscription separately through the account settings or subscription management tools provided by that platform.

Deleting the game, uninstalling the app, or submitting an account deletion request may not stop future subscription renewals if the subscription remains active with the platform.

Please review and manage your subscriptions directly through the applicable app store before or after submitting your deletion request.

7. Data That May Be Retained

Certain information may be retained where required or reasonably necessary for:

• Legal and regulatory compliance
• Tax and accounting obligations
• Purchase verification and financial recordkeeping
• Refunds, chargebacks, and payment dispute resolution
• Fraud prevention and security investigations
• Detection or prevention of cheating, abuse, or unauthorized activity
• Enforcement of our terms and protection of our rights
• Protection of users and the Service

Any retained information will only be kept for as long as reasonably necessary for the applicable purpose or as required or permitted by law.

8. Effect of Account Deletion

Account deletion may result in permanent loss of access to the relevant game account.

• Your game account may no longer be accessible.
• Your game progress and saved data may be permanently deleted.
• Virtual items, in-game currency, rewards, achievements, and certain entitlements may be permanently removed.
• Deleted account data may not be recoverable.
• Previously purchased consumable or account-linked digital items may no longer be available after account deletion.
• You may need to create a new account if you wish to use the game again.

Account deletion does not itself create an entitlement to a refund. Refund eligibility is generally governed by the policies of the applicable app store or payment provider.

9. Third-Party Platforms and Services

Some information may be processed by third-party service providers or platforms, including:

• Google Play
• Apple App Store
• Payment providers
• Advertising networks
• Analytics providers
• Attribution providers
• Cloud and security service providers

Deletion requests submitted through this page apply to personal data controlled by COCONUTEK PTE. LTD.

Information independently controlled by third parties may be subject to their own privacy policies, retention requirements, subscription rules, and deletion procedures. You may need to contact the relevant third party or use the privacy controls provided by that platform.

10. Privacy Policy

For more information about how we collect, use, share, retain, and protect personal information, including information relating to in-app purchases and subscriptions, please review our Privacy Policy:

https://privacy.coconutek.com/privacy-policy

11. Contact Us

If you have questions about account deletion, personal data, purchases, refunds, subscriptions, or privacy, please contact us: